Terms & Conditions

1. Privacy
1.1 Please review our Privacy Policy, which also governs your use of Laos Art Gallery services, to understand our practices.
 
2. Ownership
Laos Art Gallery is licensed by Lao artists to act as an agent for the sales of their Artworks. We facilitate the whole process from sales to delivery, with the aim to offer a uniform standard of service to customers. Title of the Artworks passes directly from artist to buyer upon delivery.
 
3. Payment
3.1 Customers can pay by Credit Card, PayPal balance or Bank Transfer.
 
3.2 Payments are only accepted in euro.
 
3.3 Goods will be dispatched after receipt of funds.
 
4. Availability
4.1 Laos Art Gallery strives to keep stock information on the website up-to-date at all times. 
However, as we work with numerous Lao artists and galleries we cannot guarantee 100% accuracy.
 
After receiving an order we doublecheck availablility of the requested items. 
PayPal or Credit Card payments authorized by the buyer will only be collected upon confirmation of availability. If the goods are not available the funds will not be transferred to our account.
In case of Bank Transfers, the buyer will receive our payment request by email after we have confirmed availability.
 
4.2 All items are quality checked prior to shipment. In the event that we discover a painting is damaged prior to dispatch, Laos Art Gallery will notify the buyer as soon as possible via email and issue an immediate refund. 
 
4.3 Laos Art Gallery reserves the right to cancel any order for any reason. In this event a full refund will be issued immediately.
 
5. Product descriptions & images
5.1 Laos Art Gallery strives to provide as accurate descriptions and images on the website as possible. However, we cannot guarantee that product descriptions on this site are 100% complete, up-to-date or error-free. Colors on website images can differ from those in real life. If a buyer is not satisfied with a product and wants to return it, this can be decided within 14 days after receipt of the item. The seller will issue a full refund of the original purchasing price.
 
6. Copyright
6.1 Laos Art Gallery reserves all rights to the content of laosartgallery.com. All rights to the reproduction of the Artworks remain with the Artists, except as noted in writing to the contrary. You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. 
 
7. Delivery
7.1 Laos Art Gallery offers free shipping to any destination in the world.
 
7.2 As recipient, the buyer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from laosartgallery.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders may be subject to import taxes, customs duties and fees levied by the destination country. These charges must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
 
The above terms also apply to the shipment of any replacement product that might be shipped. 
 
7.3 All ordered goods will be delivered to the address supplied by the buyer on the checkout form in the website .
 
7.4 If the buyer refuses to take delivery of the goods for any reason other than obvious damage to the packaging upon delivery, all expenses incurred by the seller for  the return of the items will be witheld from any refund to which the buyer may be entitled.
 
7.5 If the buyer is not present when the courier attempts to deliver the goods and fails to follow directions for redelivery or pickup, the goods will be returned to the seller and all costs associated with returning the goods and arranging another delivery will be charged to the buyer.
 
7.6 All delivery dates are estimates. Laos Art Gallery will not be liable for any direct, indirect or consequential loss or damage arising from delayed delivery.
 
8. Returns
8.1 During a 14 day period after receipt of an item the buyer may decide to return it and receive a full refund of the original purchasing price.
 
When an order is cancelled by the buyer, the seller must be notified of the intention to cancel the order and return the goods. This notification should be conducted by the returns & exchanges form within 14 days of receipt of the item by the buyer. After confirmation by the seller the unwanted goods must be returned to the seller in original, undamaged condition within 21 days. Refunds will be issued by the seller as soon as possible and no later than 14 days after receiving the item.
 
8.2 The buyer will be the exporter of record and all costs associated with shipping the items back to Laos will be borne by the buyer. The risk of damage or loss during transit is covered by seller’s insurance company. Should a damage or loss occur any possible refund to buyer will remain with seller until the insurance company has finished its investigation. If the insurance company does not cover the (full) costs, the difference will be deducted from the refund to buyer. 
 
9. Exchanges
9.1 A buyer may decide during a 14 day period after delivery of an item to exchange it for another product. Buyer must notify Laos Art Gallery within 14 days of delivery of the intent to exchange. This notification should be conducted by the returns & exchanges form. After confirmation by the seller the unwanted goods must be returned to the seller within 21 days.
 
If the requested product’s purchasing price is cheaper than that of the unwanted item Laos Art Gallery will issue a refund for the remainder within 14 days after receiving the unwanted item. The replacement item will be sent upon receipt of the unwanted one.
If the requested product is more expensive than the unwanted item the seller will inform the buyer about payment options for the remainder. The replacement item will be shipped after receipt of the unwanted product and payment of the remainder.
In all cases replacement items will be shipped in accordance with the delivery terms and conditions as stated in chapter 6 of these Terms and Conditions.
 
9.2 Laos Art Gallery will pay for the shipping of replacement units.
 
9.3 The buyer will be the exporter of record for the goods that are returned to Laos and will bear all costs associated with that shipment. The risk of damage or loss during transit is covered by seller’s insurance company. Should a damage or loss occur, shipment of the replacement unit will be postponed until the insurance company has finished its investigation. If the insurance company does not cover the (full) costs, buyer can choose to pay the difference to seller and receive the replacement unit, or to cancel the delivery of the replacement unit. In the latter case seller will transfer the insurance refund to buyer and keep the original purchasing payment made by buyer. 
 
10. Damaged Goods
10.1 All items are quality checked prior to shipment. If damage to the packaging or painting is evident upon delivery the buyer should refuse to accept the goods and request that the courier return the goods to the seller. Title of the artworks and risk of damage or loss pass to the buyer upon delivery.
 
11. Liability
11.1 Our liability for any loss or damage suffered as a result of using Laos Art Gallery services or products is strictly limited to the amount of the purchase price of said service or product.
 
11.2 Laos Art Gallery will not be liable for any direct, indirect or consequential loss or damage arising from the use of the Laos Art Gallery website or other media, and any of the content included therein. Laos Art Gallery employs sophisticated security technology, but can not warrant that its website or other media are free of viruses or other harmful components. 
 
12. Changes and updates
12.1 We may revise the Terms and Conditions, or any part or parts of it, by posting the amended version on this webpage.  Changes will take effect from the date that the amended Terms and Conditions are posted.  You should check these pages regularly as by making continued use of the website the updated Terms and Conditions will be binding on you.
 
Laos Art Gallery, December 11, 2012
 

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