Frequently Asked Questions

Payment

How can I pay for my order?
We offer the following payment options:
  • Credit Card payments through PayPal’s secure checkout.
  • Payment with PayPal balace.
  • Bank Transfers.
Will there be any extra costs?
Laos Art Gallery will not charge you any extra costs. No sales tax, shipping costs, credit card fees or anything else. You pay the price as stated on the website and that’s it.
 
Some countries may charge you import tax or customs duties. These costs are hard for us to predict as they vary widely from country to country. Please contact your local customs office for more information.
 
In which currencies can I pay?
At the moment we only accept payment in euro. 
However, you can pay in most other currencies as PayPal offers currency conversion against competitive rates, as do most banks.
 
Is my credit card information safe with laosartgallery.com?
For credit card payments we use PayPal’s secure checkout system. This is the most used and best trusted online payment system in the world. No credit card information is ever entered or stored on laosartgallery.com.
 
Can I get a discount if I order several articles?
If you want to order several paintings we can usually arrange a discount for you. Please contact us with your request before ordering.

Is there a discount for Lao collectors?
Yes, there is! Anybody with a Lao address is entitled to a 5% discount.
Why? Because we like to support Lao people buying Lao art and also let them profit from our lower costs inside Laos.

To apply for the discount please select 'USE COUPON CODE' in the Shopping Cart, fill in code number '2222' and press 'Apply Coupon'.

Can I make a reservation to buy a painting later?
Usually this is no problem at all. Please contact us with the names of the painters, titles of the paintings and the expected ordering dates.
 

Contact

How can I contact you?
Please use our contact form for general inquiries.
The returns & exchanges form can be used when you want to return or exchange an item. 
 
Where is Laos Art Gallery located?
To enable us to sell to you at such favourable prices Laos Art Gallery does not operate a retail shop. We ship our products directly from Laos to your location.

Our Lao adress is:
 
PO Box 1884
Vientiane
Lao PDR
 
Please contact us through the returns & exchanges form before sending back any goods.
 
Laos Art Gallery is registered in the Netherlands, under Dutch Chamber of Commerce (Kamer van Koophandel) license: 55499775. 
 

Miscellaneous

Is it possible to return my purchase?
If for any reason you are not satisfied with the goods you have ordered from Laos Art Gallery, please notify us within 14 days of delivery of your intention to return. You may then return it to us, in original undamaged condition within 21 days and we will give you a full refund of the purchasing price.
 
Are the artworks featured on laosartgallery.com originals?
All artworks presented on our site are originals and created by hand.

 

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